How to engage our services
We have done everything possible to make engaging Conflict Solutions of Texas as quick, simple and comfortable as possible. The following is your outline for getting started. If at any time you need assistance, please feel free to call us. We’ll be glad to help you.
1) Contact us by telephone or email
If you have made the decision to engage our services, please make your initial contact by telephone or e-mail and our case management staff will answer any questions you may have, obtain preliminary intake information and direct you to the applicable forms and procedures;
2) Complete the Intake/Registration Form
You may download our Intake/Registration Form from our website or, upon telephone request or e-mail request, we will forward the form to you. ALL SECTIONS OF THE FORM MUST BE COMPLETED because the information requested is necessary for the appointment of your arbitrator(s) and mediator and must be in sufficient detail for him or her to conduct a thorough CONFLICT CHECK before accepting the assignment. If you have any questions concerning the registration process, please contact our Director of Case Management by phone or e-mail. We prefer that the completed Intake/Registration Form be transmitted to Conflict Solutions of Texas by e-mail or by fax;
3) Select Your Arbitrator / Mediator
Each party should review the credentials and qualifications of the members of our Panel by going to that segment of our website to determine the individuals best suited for your particular dispute. Ideally, the parties will agree on the arbitrator(s) and mediator to be employed. If agreement cannot be reached, each party should select ten (10) Panel Members who would be acceptable to arbitrate the case and ten (10) who would be acceptable to mediate and then rank each group in order of preference. IT IS EXTREMELY IMPORTANT THAT NO DIRECT CONTACT BE MADE WITH THE PANEL MEMBERS AT THIS STAGE. Any additional information needed concerning our Panel Members will be promptly provided by Conflict Solutions of Texas upon request by telephone or e-mail;
4) Receive Your Arbitrator(s) and/or Mediator Assignment
Upon receipt of the completed Intake/Registration Form, Conflict Solutions of Texas will assign an arbitrator, or panel of arbitrators, and a potential mediator for your case. This will be done through agreement of the parties or through the procedure set out in Rule 5 of the Conflict Solutions of Texas Rules of Arbitration (posted on this site);
5) Set Up the Initial Conference
Once the arbitrator(s) for your case have been appointed, Conflict Solutions of Texas will coordinate with the parties and the arbitrator(s) to schedule the Initial Conference. Please familiarize yourself with Rule 12 of the Conflict Solutions of Texas Rules of Arbitration, which sets out the features and requirements of the Initial Conference.
